Frequently Asked Questions
How long does shipping take?
All orders are shipped out through the U.S. Postal Service. Local orders arrive in about 2-3 business days; whereas, out-of-state orders take about 3-7 business days to arrive.
Tracking numbers will be distributed via email once items have shipped.
How long is processing?
Orders are processed within 2-4 business days.
What happens if my package gets lost in the mail?
The Niy B. Hair Collection is not responsible for any lost items.
If your order has been marked as delivered, however you have not received it, please contact the U.S. Postal Service.
If I place an order on a weekend or holiday, when will it be shipped?"
Processing and shipping only take place on business days, being Monday through Friday (excluding holidays). If an order is placed on a weekend or holiday, the order will begin processing within the next 2-4 business days and will be shipped immediately following processing.
What is your return policy?
All sales are final. There will be no acceptance of returns nor exchanges, under any circumstances.
Can I cancel my order?
Orders can only be cancelled within the first 30 minutes after being placed. You will receive a store credit valid for 30 days. Following the 30 minute period, the order is final and can not be cancelled nor returned/exchanged.